NTN Help Center

Registration

• User Information

Most Common

• I have not received my confirmation email after signing up
• My course is not working properly
• Forgot your password?
• Blank Orange screen when accessing the BCIS learning module ?

Login Issues

• What is my Username?

Accessing the Nuclear Training Network

• Side Navigation Bar
• How do I access my course ?
• Using the search bar
• Step by Step guide to access your course
• Groups and Accounts

Voucher Related

• Magnox Voucher Will Not Work
• Voucher Code Expired

Contact Details

• What are the hours of support?
• How do I contact the support desk?

Certificate Issues

• I Cannot Access My Certificate

What's your operating system?

• Don't know what Operating system your using?

Internet Browsers

• Check if you have Flash Player installed and Pop-ups enabled
• POP-UP Blockers!
• Browser Brand and Version

Privacy & Data Protection

• Privacy Policy